Terms & Conditions

 

PRODUCTS

1.1 Certain products may be delivered by us in bud to ensure a longer vase life.

1.2 Some plants and flowers may be harmful or poisonous, should not be eaten and are for decoration only.  Should you require further clarification on any specific product please contact us in writing using the contact form on our website.

1.3 All products are subject to availability and in the event of any supply difficulties or sub standard product from our wholesaler we reserve the right to substitute for an alternative product or equivalent value and quality without giving notice.

1.4 In the event that we cannot full fill an order at all, we shall notify you as soon a is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.

 

PRICES

2.1 All prices listed on the website or in a written quote are valid for 14 days from    submitting your order.  Thereafter they may be subject to change unless otherwise stated.

 

ORDERS & PAYMENTS

3.1 During order submission you shall be required to provide us with your personal details, including full postcode, together with those of the intended recipient and all the necessary payment details.  Once an order has been placed you are agreeing to our Terms & Conditions as laid out in this document and appearing on our website.  By viewing our website or placing an order you are agreeing to our Terms & Conditions.

3.2 We cannot accept orders from persons under the age of 18 (eighteen) years.

3.3 Your order is not live until it has been accepted and agreed by us (Urban Flower Farmer) in writing.

 

DELIVERY

4.1 All deliveries are subject to agreement by Urban Flower Farmer.  In the event of us not being able to deliver to your location we may offer an overnight courier service or send by Royal Mail packed in suitable flower boxes to ensure your flowers arrive in top condition.  We cannot deliver by post/courier on Saturdays, Sundays or Mondays.

4.2 Anomalies in your submitted personal details may lead to problems or delays in delivery, so please ensure that you provide full and accurate details for delivery including full address and postcode, a contact number where possible and the name of the recipient as well as their contact number if possible.  Should there be a delay to your delivery we will notify you of any delays as soon as possible so you should provide a daytime contact number and email address where you will be available. 

4.3 It is your responsibility to ensure that the person or persons in receipt of flowers are available at the address provided on the agreed delivery date.  Where no-one is available we will try to leave with a neighbour and leave a calling card in the intended recipients door to contact us.  You may be subject to a re-delivery fee depending on the delivery area.  Free re-delivery is subject to Urban Flower Farmers discretion.

4.4 Where deliveries are delivered to a third party ie offices, hospitals, hotels etc the signature of any person authorised to accept deliveries on behalf of the organisation shall be deemed as accepted proof of delivery.  We cannot be held responsible if that person then fails to deliver to the correct person.

4.5 Whilst we agree to ensure delivery on the agreed delivery date we cannot guarantee a specific time and on occasion where circumstances are out of our control and we cannot deliver we will contact you as soon as possible to re-arrange another deliver date or we will reimburse you in full.

4.6 Where goods have been correctly delivered to a specified address we cannot be held responsible if the intended recipient has moved or lives elsewhere and the actual recipient refuses or fails to return goods to us.

4.7 It is possible to request a specific delivery slot for Funerals, Weddings and specific functions.  Where a delivery time is required you should place your order at least five working days before the required date.  All correct information with regards to delivery address and contact numbers MUST be given at the time of placing your order.  

4.8 In the instance of the recipient not being available we reserve the right to contact the intended recipient via the details supplied by you at the time of placing your order.

 

CANCELLATION

5.1 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit cards by another person not acting on behalf of you.

5.2 You may cancel an order placed,  no less than 7 working days before deliver due date unless otherwise agreed by Urban Flower Farmer.*

5.3 *In the case of a Wedding you may cancel no less than one month before the wedding due date.  All deposits are non returnable. 

 

CUSTOMER SERVICE

6.1 In the event that you are not satisfied with our service then any complaints should be made in writing to Emma Sousa Flowers.  You may contact us via the website for full address details.

6.2 Because of the perishable nature of the products and in order for us to resolve any complaints you may have, we advise you to contact us within 1 (one) working day of the date of the delivery or intended delivery of your purchase.  In any case all complaints on perishable products must be reported to us within 3 (three) working days maximum.

 

GENERAL

7.1 We reserve the right to supplement and amend the Terms & Conditions on which you are permitted to access online from time to time. Should any changes to Terms & Conditions be made we will post these online.  It is your responsibility as the customer to view the Terms & Conditions each time you place an order.

7.2 We reserve the right to change/suspend/restrict any offers online.

7.3 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time).  We shall only use personal data received from you for the purpose of fulfilling our obligations under the Terms & Conditions unless otherwise agreed between us (Urban Flower Farmer) and You (the client).

7.4 Your purchase will be deemed to have occurred in the UK.  These Terms & Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.

 

ADDITIONAL (WEDDINGS/EVENTS)

8.1 All weddings require a non returnable booking fee of 10% or £150 (whichever is highest) to save the date of your wedding and make the agreement firm.  The amount of the booking fee will be at the discretion of Emma Sousa Flowers and will be agreed upfront by you the client and Emma Sousa Flowers.

8.2 Full and final payment is required 14 days before the actual date of the wedding.  Failure to make full and final payment may result in a delay to your flowers and/or non delivery.

8.3 In the case of equipment hire ie. Vases, containers etc a returnable deposit is required unless otherwise agreed by Emma Sousa Flowers.  In the case of no deposit being given you will be liable to pay for any breakages that may occur during the date of you Wedding or Event.

8.4 We accept no liability for any harm, damage, loss of property, personal injury as a direct result of you or a third parties negligence.

8.5 We reserve the right to replace or supplement any flowers agreed with a similar flower to the same or higher value should, due to unforeseen circumstances the agreed flower becomes unavailable due to circumstances out of our control.